I do accept returns & handle each one individually! If you receive an item that is damaged or you are not happy with it, please contact me within three days of receiving it. I will return the item as soon as I receive it back.
For any item that is returned, all shipping charges are your responsibility.Shipping is made with Registered Mail and a tracking number is provided.
In case of a delay, you will be informed.If an item is lost in the Post i will refund the order or send you a new item.International Customs
Please be aware, there may be additional custom duties/charges to pay in some countries outside Europe, which are the responsibility of the recipient.
In the event that an item is not shipped in a timely manner by the estimated delivery date or if an item is damaged or defective upon arrival, we will do our best to correct the order with rush shipping or offer a full refund or exchange for store credit.
1. Privacy is important.
We recognize that privacy of personal information is important to individuals. Any personal information you provide to us will be used for business purposes only. Except where otherwise legally appropriate, we will treat your personal information as private.
2. Obtaining personal information.
Because of the nature of our business, it is necessary to obtain personal information for the purpose of completing a purchase. We will, however, not be unduly intrusive nor obtain or use information in an inappropriate manner.
We will only ask for and use personal information we reasonably need to conduct our business and communicate with you effectively in regards to your transaction. If you have received any promotional material and do not wish to receive it then, upon letting us know, we will no longer send it to you.
3. Your access and control.
In accordance with the privacy law, we give you access to your personal information we hold so you can correct misinformation. You may, at any time, log in to our system and add, modify or remove your mailing list subscription.
It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this.
"Cookies" are small files placed on your hard drive that assist in providing customized services. At AndyCollectionjewels, the cookies used on this site are used solely to identify your shopping session with no third party referrals or advertising. We do not share any customer information with any third parties and all information you provide is used for your purchase only. When you return to our site, your details will be displayed in the shipping section to provide you with a speedy checkout.